The Ontex Difference
Our expertise, international reach and high-quality products make us the partner of choice for consumers, retailers, institutional and private healthcare providers around the world.
We use innovation, smart thinking and technology to offer best-value products but never compromise on quality or service.
That’s why consumers know they can rely on us for maximum protection and comfort, while retailers and our other partners appreciate our strong marketing and brand support.
From concepts inspired by consumer insights, through research and technology, to production and global logistics, we know what’s important to our partners and customers – high performance, matched by first-class service and unbeatable value.
“We work with our customers according to their needs, focusing on performance and safety."
Annick De Poorter,
Group R&D, Quality and Sustainability Director
Thanks to our world-class manufacturing facilities, consumer insight and more than three decades of experience, we supply retailers and other partners with what they need, when they need it.
Partnership and Service
We are focused on developing high-performance, cost-effective products for our partners, while consumers benefit from maximum protection, comfort and fit at competitive prices.
Caring for our people and the environment is firmly rooted in the way we work and the products we design and produce.
We work closely with customers to help them respond rapidly to changing markets by adapting our design, production and technology.
Our 17 manufacturing plants are strategically placed to allow us to respond efficiently and flexibly to retailers’ and customers’ needs.
The scale and size of our operations around the world means we can source high-quality raw materials and navigate the complexities of constantly changing markets.
Quality is at the core of everything we do and is reflected in every element of our design, manufacturing, packaging and delivery processes.
Ontex Group functions, production units and sales offices are all ISO 9001 certified, according to the International Standard for Quality Management, whilst our Feminine care products are ISO 13485 certified.
All of our plants have BRC certifications in safety and design, whilst our Mayen plant also recieved the IFS Household and Personal Care Products quality certification.
Our Quality Policy
All of our sites operate by the same Ontex Quality Policy. This is based on three key pillars:
- Consistently meeting consumer and customer requirements
- Ensuring that all products on the market are safe for intended use and compliant with all applicable legislations
- Focus on continuous improvements of processes and products
Our focus on product safety has led us to our current risk assessment approach, which runs through raw material selection to product design and manufacturing processes. Our risk assessment approach is a preventive method to ensuring product safety. It enables us to proactively identify and control potential hazards and deliver safe, high-quality products to partners and consumers.
ISO , BRC and IFS certifications support our policy, which means our standards for quality are equal across our business globally.
- We take compliance and product safety very seriously, using a rigorous system of controls, audits and certification to be sure our standards remain the highest.
- From raw materials to finished products, we make it our mission to exceed our consumers’ and customers’ expectations.
Ontex Group functions, production sites and sales offices are all ISO 9001 certified (except for Karachi in Pakistan) , according to the International Standard for Quality Management, whilst our Tampon production site and some of our incontincence production sites are ISO 13485 certified, a standard on Quality Management for Medical Dives.
All of our production sites delivering to the retail markets lants have BRC certifications in safety and design, whilst the IFS Household and Personal Care Products quality certification is in roll out and already achieved in many of our production plants.
Our system is regularly audited by external certification bodies as well as customers, who verify and challenge its efficiency. We thrive on these opportunities to continuously improve our products and service.
Careful Testing, Monitoring and Reporting
Our common quality standards across the business are measured and monitored. In addition to external quality audits and ongoing partnership dialogues, we control quality standards through careful testing, proactive improvement projects based on in-depth analysis of the results, and KPI reporting.
The Best Raw Materials
Securing the best raw materials for use in ONTEX products is fundamental to our business. We take Raw Material Quality Management seriously and work in close partnership with suppliers to ensure the highest quality and reliability for customers and consumers. Where materials are sourced and how they are sourced is just as important as chemical composition and performance specifications.
Our quality agreements with suppliers lay out a clear general framework for maintaining expected standards, taking into account: ISO systems, specifications, changes in practices, audits and follow-up. By effectively managing our supplier relationships, we also maintain our ability to see the opportunities for continuous improvement in raw materials and services.
Innovation is one of our key strategic pillars at Ontex and is focused on developing products that meet consumer needs. We use market trends and research combined with technical, customer and consumer insights and creativity to drive new product development and upgrades while keeping focus on cost effectiveness and efficiency .
We developed an innovation community by bringing together talent from many departments across our group translating all of our knowledge into product innovation and providing a steady flow of innovation to our product categories. Our knowledge is enhanced through collaboration with local and international partners from leading universities, laboratories, institutes and research organisations
Across our four technical centres located in Belgium and Germany, our highly experienced R&D experts are working on product development in well-equipped labs and on pilot production lines.
Product Testing and Qualifying
Before any new ONTEX product goes to market, through retailer brands or our own brands, we carefully test and qualify, both in our own testing laboratories and with the help of independent organisations. At every stage of our development process, we validate our findings using focus groups, lab tests, panels and home use in order to have an all round product qualification